Level 2 Systems Engineer

Job description

Role Overview We are looking for a Level 2 Systems Engineer to build, maintain and troubleshoot our Windows Server and Hyper-V infrastructure, including Failover Clusters and the Windows networking that supports them.

This role suits a hands-on engineer who is methodical, takes pride in accurate documentation, and believes good process is what keeps systems stable.

Key Responsibilities Build and deployment Build, configure and commission physical and virtual Windows servers to agreed build standards and checklists.

Deploy and configure Hyper-V hosts, virtual machines, virtual switches and storage.

Build, validate and maintain Windows Server Fail over Clusters, including cluster networks, quorum and Cluster Shared Volumes.

Rack, cable and label servers and associated equipment in line with data centre standards.

Support and troubleshooting Act as the escalation point for Level 1 / Service Desk on server, virtualization and network issues.

Diagnose and resolve incidents across Windows Server, Hyper-V and clustering, working to agreed SLAs.

Troubleshoot Windows networking issues including DNS, DHCP, IP addressing, VLANs, NIC teaming / SET and firewall rules.

Carry out root cause analysis and escalate to Level 3 or vendors with clear, complete information.

Maintenance Apply patches and updates to servers and hosts, including cluster-aware updating.

Monitor system health, capacity and performance, and act on alerts.

Support backup, restore and disaster recovery testing.

Participate in an on-call rota and planned out-of-hours deployments

Essential skills and experience 3+ years in a Level 2 infrastructure or systems support role.

Strong hands-on experience building and troubleshooting Windows Server (2016, 2019 and 2022).

Solid experience with Hyper-V: host configuration, VM management, virtual switching, checkpoints and live migration.

Practical experience building and supporting Windows Server Failover Clustering, including quorum, CSVs and cluster validation.

Good working knowledge of Windows networking: TCP/IP, subnetting, DNS, DHCP, VLANs, NIC teaming / Switch Embedded Teaming and Windows Firewall.

Working knowledge of Active Directory and Group Policy.

Basic hardware knowledge: able to rack, cable (power, copper and fibre) and label servers, and identify common hardware faults.

Experience working within ITIL-based processes, including incident, problem and change management.

Clear, accurate technical documentation skills.

Basic PowerShell scripting for administration and troubleshooting.

Desirable skills Experience with Windows Admin Center.

Familiarity with SAN / iSCSI storage

Personal attributes Process driven: follows standards, checklists and change control consistently, and does not cut corners.

Methodical, logical approach to troubleshooting.

High attention to detail in builds, tickets and documentation.

Clear communicator with both technical and non-technical colleagues.

Calm and organised under pressure, including during major incidents.

Takes ownership of issues through to resolution.

Keen to learn and grow towards a Level 3 / senior role.