Operations & Compliance Analyst

Job description

The candidate is responsible for managing new client account onboarding process & performing compliance checks, whilst overseeing payment operations to ensure accurate & timely transactions processing and to provide support across relevant teams.

Compliance

To manage new client account opening process and perform compliance checks (eg: KYC review, CDD, EDD etc) for individual, corporate and institutional clients.
Identify and escalate potential red flags, including adverse media, PEP status, sanctions or unusual activity patterns.
Operations

Oversee payment operations and to ensure accurate & timely transaction processing (eg: daily reconciliations & payment transfers) 
Provide operations support (eg: service requests, operational requests, managing escalations from servicing teams)
Collaborate and support relevant teams with investigations to determine root causes of cases 
Maintain accurate and up-to-date client information across relevant platforms and systems.
Coordinate remediation and resolution steps with the business for issues and incidents 
Maintain oversight of operational risks and escalate any critical issues to management.
Liaise with external vendors to escalate and address identified issues
Requirements

Min 2 years of experience in an operations or KYC / AML onboarding role, preferably within Financial Services 
Intermediate experience with Microsoft Excel (eg: Basic knowledge of formulas, vlookups and pivot tables)
Proficient in system such as JIRA or/and Salesforce 
Excellent communication skills

Vernon Quek

EA License No: 91C2918

Personnel Registration Number: R23111972