IT Operations Manager

Job description

Responsibilities

Lead and manage the IT team, providing direction, coaching and support
Oversee IT operations and services across multiple office locations
Provide strategic direction for IT infrastructure, systems, applications and technology initiatives
Manage and coordinate with external IT vendors, service providers and technology partners
Oversee IT ticketing and support processes to ensure issues are tracked, prioritised and resolved within agreed timelines
Establish and improve IT processes, policies and service standards across all offices
Plan and manage IT projects, system implementations, upgrades and improvements
Monitor IT performance and identify opportunities to enhance efficiency and user experience
Oversee IT security, access management and compliance requirements
Manage IT budgets, resources and vendor contracts
Act as the key point of contact between the IT team, business stakeholders and external vendors
Provide leadership and strategic guidance rather than being primarily involved in hands-on technical operations
Requirements

Diploma or Degree in Information Technology, Computer Science or related field
5 years of relevant IT experience, with prior experience in a team leadership/management capacity
Experience overseeing IT operations across multiple offices or locations
Strong experience managing external IT vendors and service providers
Familiarity with IT ticketing systems and service management processes
Strong understanding of IT infrastructure, systems and cybersecurity
Good stakeholder management, leadership and vendor management skills

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

RevUp Proservices Pte Ltd

EA.24C2366