Customer Service Officer (Banking)

Job description

Customer Service Officer (Banking) Job Description:

Recruit123 is helping our client to hire a Customer Service Officer. Our client is an established bank operating a high-volume customer service / contact centre function.

Responsibilities:

Deliver frontline service across phone, email, and digital banking channels
Resolve customer inquiries and complaints relating to accounts, cards, loans, and transactions
Cross-sell relevant banking products and services where appropriate
Escalate complex cases to relevant departments (fraud, risk, onboarding, operations)
Maintain accurate case records and ensure SLA/turnaround-time compliance
Support digital banking adoption by guiding customers through self-service channels
Requirements:

Diploma or Degree in any discipline (fresh graduates welcome)
Prior customer service or call centre experience preferred but not mandatory
Strong communication skills in English; Mandarin/dialect a plus for older customer segments
Comfortable with shift work (including evenings/weekends for contact centre roles)
Proficiency in CRM systems and MS Office

Lian Cher Chieh (Steffan)
UEN: 202511044R License No.: 25C2810 EA Registration No: R1217705